Operations Support Specialist

We are seeking a motivated and detail-oriented Operations Support Specialist to join our growing BPM team. In this role, you will be responsible for providing essential support to our operational processes, ensuring smooth workflow, and contributing to overall efficiency. You will work closely with various teams to resolve issues, manage data, and implement process improvements.

Key Responsibilities:

• Provide first-level support for operational queries and issues.
• Monitor and manage operational workflows and systems.
• Assist in data entry, validation, and reporting.
• Collaborate with cross-functional teams to resolve operational bottlenecks.
• Support the implementation of process improvements and new initiatives.
• Maintain accurate documentation of processes and procedures.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in an operations support or similar role within the BPM industry.
• Strong understanding of BPM principles and workflows.
• Excellent problem-solving and analytical skills.
• Proficiency in MS Office Suite, especially Excel.
• Good communication and interpersonal skills.