Patient Service Assistant

Role Summary:
As a Patient Service Assistant, you will play a crucial role in ensuring smooth and efficient operations within our healthcare-related chemical services division. You will be the primary point of contact for patients, assisting them with administrative tasks, appointment scheduling, and providing essential information regarding our services and products. This role requires a compassionate and organized individual who can effectively manage patient interactions and support the medical team.

Key Responsibilities:

• Greet and welcome patients in a professional and friendly manner.
• Manage patient appointments, including scheduling, rescheduling, and confirming.
• Collect and update patient information accurately in the system.
• Provide information about company services, products, and relevant procedures.
• Handle patient inquiries via phone, email, and in-person, resolving issues promptly.
• Assist with administrative tasks such as filing, data entry, and managing patient records.
• Coordinate with medical staff and other departments to ensure seamless patient care.
• Maintain a clean and organized reception area.
• Adhere to all company policies and procedures, including patient confidentiality.