Patient Service Assistant

Role Summary: The Patient Service Assistant will be responsible for providing exceptional service to clients and ensuring a smooth and positive experience throughout their interaction with our company. This role requires a compassionate, organized, and detail-oriented individual who can manage client needs effectively.

Key Responsibilities:
- Greet and welcome clients in a warm and professional manner.
- Schedule and manage appointments, ensuring efficient use of resources.
- Respond to client inquiries via phone, email, and in-person, providing accurate information.
- Assist clients with product selection, providing details about materials, designs, and care.
- Maintain client records and update information accurately in the system.
- Handle payments and manage billing inquiries with discretion and accuracy.
- Coordinate with internal teams to ensure client requests are met promptly.
- Address and resolve client concerns or complaints with empathy and efficiency.
- Maintain a clean and organized reception and waiting area.
- Assist with administrative tasks as needed to support the smooth operation of the service center.