Personal Shopper - BPM Sector (2-4 Yrs)

WNS Global Services
Applicants0
Posted3 days ago

Job Highlights

Experience2 - 4 Yrs
Salary6-11 LPA
LocationDelhi
Work ModelHybrid
RolePersonal Shopper
Openings2
EmploymentInternship
EducationB.Tech/B.E.

Required Skills

Client Relationship ManagementCustomer Service ExcellenceMarket ResearchTrend AnalysisNegotiation SkillsCommunication (Verbal & Written)Interpersonal SkillsProblem-SolvingTime ManagementAttention to DetailProficiency in MS Office SuiteBasic understanding of the BPM industry

Job Description

Role Summary:
We are seeking a dedicated and detail-oriented Personal Shopper with 2-4 years of experience to join our dynamic team in Delhi. The ideal candidate will possess a BBA/BBM degree and a passion for delivering exceptional client experiences within the BPM sector. You will be responsible for understanding client needs and preferences, curating personalized shopping recommendations, and ensuring a seamless and satisfying experience.

Key Responsibilities:
- Engage with clients to understand their individual style, preferences, budget, and specific requirements for clothing, accessories, or other retail items.
- Conduct comprehensive market research to identify trends, new arrivals, and best-value options across various brands and retailers.
- Curate personalized product selections and present them to clients in a clear and compelling manner, providing detailed descriptions and justifications.
- Coordinate with vendors and retailers for product sourcing, price negotiation, and order placement.
- Manage client portfolios, track purchase history, and provide follow-up support to ensure satisfaction.
- Maintain an updated database of client information, preferences, and purchase records.
- Collaborate with internal teams to ensure a cohesive client experience.
- Stay abreast of fashion trends, industry news, and emerging brands relevant to client needs.

About WNS Global Services

WNS (Holdings) Limited is a leading business process management (BPM) company. We offer a broad spectrum of integrated services that include data and analytics, customer experience, and digital transformation. Headquartered in Mumbai, India, WNS has a global presence with operations across North America, the UK, Europe, Asia, Australia, and South America. The company serves clients across various industries such as banking and financial services, insurance, healthcare, travel, and utilities. WNS is committed to driving innovation and delivering exceptional value to its clients, enabling them to transform their businesses and achieve sustainable growth.

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