Phone Banking Officer (0-1 Yrs) | Vadodara

Role Summary:
We are seeking a diligent and customer-focused Phone Banking Officer to join our team in Vadodara. This entry-level position is ideal for recent graduates eager to build a career in customer service within the financial operations of a leading infrastructure conglomerate. You will be responsible for providing exceptional service to clients over the phone, addressing their queries, and assisting with various banking and account-related services.

Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about L&T's financial products, services, and account management.
- Assist customers with account opening, transaction queries, and issue resolution.
- Guide customers through online banking platforms and mobile applications.
- Process customer requests such as address changes, information updates, and service activations.
- Identify and escalate complex issues to the appropriate departments for resolution.
- Maintain accurate records of customer interactions and transactions.
- Adhere to all company policies, procedures, and regulatory requirements.
- Proactively identify opportunities to offer additional services and enhance customer satisfaction.