Phone Banking Officer
Andhra Paper MillsJob Highlights
Required Skills
Job Description
Role Summary:
We are seeking a dedicated and customer-focused Phone Banking Officer to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer queries related to their banking and financial needs. This role is crucial in maintaining strong customer relationships and ensuring efficient communication within our organization.
Key Responsibilities:
- Handle a high volume of inbound and outbound customer calls professionally and efficiently.
- Provide accurate information about banking products, services, and policies.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Identify and escalate priority issues to the appropriate departments.
- Maintain customer records and update account information accurately.
- Adhere to all company policies and procedures, including data privacy and security.
- Achieve individual and team targets for customer satisfaction and call handling efficiency.
- Assist with other customer service related tasks as required.
About Andhra Paper Mills
Andhra Paper Mills, a part of the International Paper group, is one of India's leading integrated paper and pulp manufacturers. Established in 1964, the company has a rich history of producing high-quality paper products for various sectors, including writing and printing paper, newsprint, and specialty papers. With a strong focus on sustainability and environmental responsibility, Andhra Paper Mills operates state-of-the-art manufacturing facilities and is committed to innovation and customer satisfaction.
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