Phone Banking Officer
Infosys LimitedJob Highlights
Required Skills
Job Description
Role Summary: The Phone Banking Officer will be responsible for providing exceptional customer service and support to clients over the phone. This role involves handling inquiries, resolving issues, and guiding customers through various banking services and products. The ideal candidate will possess strong communication skills and a deep understanding of banking operations.
Key Responsibilities:
- Handle inbound and outbound calls from customers regarding their banking needs.
- Provide accurate information about bank products, services, and policies.
- Resolve customer complaints and issues efficiently and professionally.
- Assist customers with account inquiries, transactions, and service requests.
- Maintain customer records and update account information accurately.
- Adhere to all banking regulations and compliance standards.
- Identify opportunities to cross-sell or up-sell relevant banking products.
About Infosys Limited
Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. We partner with them to conceptualize and realize ideas that give them a competitive edge and help them in their digital journey. We are committed to fostering a culture of innovation, collaboration, and continuous learning, making us a preferred employer in the IT services industry in India and globally.
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