Phone Banking Officer | B.Pharma Professionals | Nasik

We are seeking a diligent and customer-focused Phone Banking Officer with a B.Pharma background to join our team in Nasik. This role is ideal for individuals with 1-3 years of experience looking to leverage their pharmaceutical knowledge in a dynamic banking environment. You will be responsible for providing exceptional service to our clients over the phone, addressing their banking queries, and facilitating transactions.

Key Responsibilities:
- Handle inbound and outbound calls to address customer inquiries regarding banking products, services, and account management.
- Provide accurate information and solutions related to banking operations, including account balances, transaction history, and loan details.
- Process customer requests such as fund transfers, bill payments, and account modifications with efficiency and accuracy.
- Identify customer needs and recommend appropriate banking solutions, leveraging your understanding of client requirements.
- Escalate complex issues to senior team members or relevant departments for resolution.
- Adhere to all regulatory guidelines and company policies to ensure compliance and data security.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Contribute to team goals by achieving performance metrics related to customer satisfaction, call handling time, and resolution rates.