Phone Banking Officer | BCA Professionals | 0-2 Yrs | Coimbatore

We are seeking a motivated and detail-oriented Phone Banking Officer to join our growing team in Coimbatore. This entry-level position is ideal for recent BCA graduates looking to kickstart their career in a dynamic and supportive environment. You will be the first point of contact for our clients, providing essential banking support and information over the phone.

Key Responsibilities:

Handle inbound and outbound calls to assist customers with their banking inquiries, transactions, and requests.

Provide accurate information about banking products, services, and policies.

Troubleshoot and resolve customer issues efficiently and professionally.

Process basic banking transactions such as account inquiries, fund transfers, and bill payments.

Maintain detailed and accurate records of customer interactions and transactions.

Adhere to all company policies, procedures, and regulatory compliance guidelines.

Escalate complex issues to senior staff or relevant departments when necessary.

Continuously learn about new products and services to better assist customers.