Phone Banking Officer - Full-Time Role (0-2 Yrs)

We are seeking a motivated and customer-focused individual to join our team as a Phone Banking Officer. In this role, you will be the primary point of contact for our customers, providing exceptional service and support via telephone. This is an excellent opportunity for individuals with a Diploma and 0-2 years of experience to build a career in the banking sector.

Key Responsibilities:

Handle inbound and outbound calls professionally and efficiently.

Address customer queries, concerns, and requests regarding banking products and services.

Provide information on account balances, transaction history, loan details, and other banking services.

Assist customers with account opening, closing, and modification processes.

Resolve customer complaints effectively and escalate complex issues to the appropriate department.

Educate customers on digital banking platforms and services.

Maintain accurate records of customer interactions and transactions.

Adhere to all banking regulations, policies, and procedures.