Phone Banking Officer role in Software Product (3-4 Yrs)

We are seeking a dedicated and customer-focused Phone Banking Officer with 3-4 years of experience to join our dynamic team in Vadodara. In this role, you will be instrumental in providing exceptional customer service and support to our clients through various communication channels. Your B.Des background will bring a unique perspective to understanding user needs and enhancing the customer experience.

Key Responsibilities:

Handle inbound and outbound calls to assist customers with banking inquiries, transactions, and issue resolution.

Provide information on banking products, services, and account management.

Troubleshoot and resolve customer complaints efficiently and professionally, ensuring customer satisfaction.

Maintain accurate customer records and update account information as per procedures.

Collaborate with internal teams to escalate complex issues and ensure timely resolution.

Adhere to all banking regulations, compliance policies, and service standards.

Utilize your B.Des perspective to identify opportunities for improving customer interaction flows and user experience within the banking platform.