Product Head - BPO / Call Centre Sector (1-3 Yrs)

Role Summary:
We are seeking a motivated and detail-oriented Product Head with 1-3 years of experience, holding a Bachelor of Arts (B.A.) degree, to join our dynamic team in Guwahati. This role is crucial for developing and managing innovative product offerings within the BPO/Call Centre sector. You will be responsible for understanding market needs, contributing to product strategy, and supporting the execution of product roadmaps. This is an excellent opportunity for an early-career professional to make a significant impact in a growing industry.

Key Responsibilities:
- Assist in the definition and development of new product features and services tailored for the BPO industry.
- Conduct market research and competitor analysis to identify opportunities and threats.
- Support product managers in creating product roadmaps and release plans.
- Gather and document product requirements from stakeholders, including clients and internal teams.
- Contribute to user acceptance testing (UAT) and ensure product quality.
- Collaborate with cross-functional teams (operations, sales, technology) to ensure successful product launches and ongoing improvements.
- Monitor product performance and gather feedback for iterative enhancements.
- Prepare reports and presentations on product development progress and market insights.