QA / QC Executive

Role Summary:
We are seeking a diligent and detail-oriented QA/QC Executive to join our team. The successful candidate will be responsible for ensuring the quality and accuracy of our insurance products, processes, and documentation, adhering to regulatory standards and internal policies. This role plays a crucial part in maintaining customer trust and operational efficiency.

Key Responsibilities:
- Conduct quality checks on policy documents, proposals, and other customer-facing materials.
- Verify compliance with regulatory guidelines and internal quality standards.
- Identify and report defects, errors, and inconsistencies in processes and documentation.
- Collaborate with various departments to understand product requirements and quality expectations.
- Develop and implement quality control procedures and checklists.
- Perform root cause analysis for quality issues and recommend corrective actions.
- Monitor and track quality metrics and provide regular reports to management.
- Participate in internal audits and process improvement initiatives.
- Ensure timely resolution of quality-related queries and concerns.