QA / QC Manager

We are seeking a highly motivated and experienced QA / QC Manager to lead our quality assurance efforts. The ideal candidate will be responsible for developing, implementing, and managing quality control systems and processes to ensure the highest standards of service delivery. This role is crucial in maintaining client satisfaction and operational excellence within our BPM operations.

Key Responsibilities:

• Develop and implement comprehensive quality assurance and control strategies.
• Establish quality metrics and KPIs, and monitor performance against them.
• Conduct regular audits and reviews of processes and deliverables.
• Identify areas for improvement and implement corrective and preventive actions.
• Train and mentor QA team members.
• Collaborate with operations and management teams to ensure quality standards are met.
• Manage customer feedback and complaints related to quality.
• Stay updated with industry best practices and regulatory requirements.