Quality Head

Role Summary:
We are seeking an experienced and meticulous Quality Head to lead and manage all quality assurance and control initiatives for our import and export operations. The ideal candidate will be responsible for establishing, implementing, and maintaining robust quality management systems to ensure compliance with international standards and customer satisfaction. This role is critical in driving continuous improvement and upholding the integrity of our products and processes.

Key Responsibilities:
- Develop and implement comprehensive quality assurance strategies and policies for import and export processes.
- Oversee the entire quality control lifecycle, from sourcing and inspection of raw materials to finished goods and logistics.
- Establish and maintain quality standards, specifications, and testing protocols.
- Conduct regular audits of suppliers, manufacturing partners, and internal processes to ensure adherence to quality benchmarks.
- Manage and mentor the quality control team, fostering a culture of quality excellence.
- Analyze quality data, identify trends, and implement corrective and preventive actions (CAPA).
- Ensure compliance with relevant national and international regulations and certifications (e.g., ISO standards).
- Collaborate with cross-functional teams, including procurement, logistics, and sales, to address quality-related issues.
- Manage customer feedback related to quality and drive improvements based on insights.
- Prepare quality reports and present findings to senior management.