Quality Manager / Supervisor

Role Summary:
Marriott International is seeking a dedicated and detail-oriented Quality Manager/Supervisor to oversee and enhance the quality standards across our hotel operations. This role is crucial in ensuring guest satisfaction, operational efficiency, and adherence to Marriott's global brand standards. The ideal candidate will lead initiatives to identify areas for improvement, implement corrective actions, and foster a culture of continuous quality enhancement.

Key Responsibilities:

- Develop, implement, and monitor quality assurance programs and procedures.
- Conduct regular inspections and audits of hotel facilities, services, and operations to ensure compliance with brand standards and regulatory requirements.
- Analyze guest feedback, complaints, and operational data to identify trends and areas for improvement.
- Collaborate with department heads to develop and implement action plans to address quality issues and enhance guest satisfaction.
- Train and mentor staff on quality standards, best practices, and service excellence.
- Manage and maintain quality documentation, records, and reports.
- Stay abreast of industry trends and best practices in quality management and hospitality.
- Oversee the implementation of corrective actions and follow up to ensure their effectiveness.
- Contribute to a positive and collaborative work environment.