Quality Manager / Supervisor - Telecom / ISP (0-2 Yrs Exp)

Role Summary:
We are seeking a motivated and detail-oriented Quality Manager / Supervisor with an M.Sc. degree to join our dynamic team. This entry-level position is ideal for a recent graduate looking to kickstart their career in quality assurance within the fast-paced telecom and ISP industry. You will be responsible for ensuring that our services and products meet the highest quality standards, contributing to customer satisfaction and operational excellence. This role involves working closely with various departments to identify, analyze, and resolve quality-related issues.

Key Responsibilities:
- Assist in the development and implementation of quality control procedures and standards.
- Conduct regular inspections and audits of network infrastructure, equipment, and service delivery processes.
- Monitor key performance indicators (KPIs) related to service quality and identify areas for improvement.
- Analyze customer feedback and complaints to identify root causes of quality issues.
- Collaborate with engineering, operations, and customer support teams to resolve quality defects.
- Maintain accurate records of quality control activities, test results, and corrective actions.
- Participate in training sessions to stay updated on industry best practices and quality management techniques.
- Support the development and execution of quality assurance test plans.
- Ensure compliance with internal quality policies and relevant industry regulations.