Recruiting for Chat Support - Aviation Team (0-2 Yrs)

We are seeking a motivated and customer-focused Chat Support agent to join our dynamic Aviation Team at IndiGo Airlines in Bhubaneshwar. This role is ideal for recent postgraduate degree holders with 0-2 years of experience looking to build a career in the fast-paced aviation industry. You will be the first point of contact for our customers, providing efficient and friendly support via our chat platforms.

Key Responsibilities:

Respond to customer inquiries via live chat in a timely and professional manner.

Assist customers with flight bookings, changes, cancellations, and general queries.

Troubleshoot and resolve customer issues effectively, escalating complex cases when necessary.

Maintain a high level of customer satisfaction by providing accurate information and solutions.

Adhere to company policies and procedures while handling customer interactions.

Collaborate with team members and other departments to ensure seamless customer service.

Keep up-to-date with airline policies, promotions, and service updates.