Recruiting for Client Retention - Electrical Equipment Team (3-4 Yrs)

Role Summary:
We are seeking a proactive and driven Client Retention Specialist with 3-4 years of experience to join our growing team in Bhubaneshwar. The ideal candidate will possess a BCA degree and a proven ability to foster strong, long-term relationships with our existing clientele within the electrical equipment sector. You will play a crucial role in ensuring customer satisfaction, identifying opportunities for upselling and cross-selling, and minimizing churn.

Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of existing clients.
- Act as the primary point of contact for client inquiries, concerns, and feedback.
- Proactively identify client needs and opportunities for enhancing their experience with our electrical equipment solutions.
- Monitor client satisfaction levels and implement strategies to improve retention rates.
- Analyze client data to identify trends, potential risks, and areas for growth.
- Collaborate with sales and support teams to ensure seamless client service delivery.
- Conduct regular check-ins and business reviews with clients.
- Upsell and cross-sell additional products or services to existing clients.
- Manage and resolve client issues effectively and efficiently.
- Stay updated on industry trends and competitor activities to provide valuable insights to clients.