Recruiting for Client Servicing - BPO / Call Centre Team

Role Summary:
We are seeking a motivated and experienced Client Servicing professional with 3-4 years of experience to join our dynamic BPO / Call Centre team in Vadodara. The ideal candidate will have a Bachelor of Arts (B.A.) degree and a proven track record in managing client relationships and ensuring customer satisfaction within the BPO industry. You will be responsible for acting as a key point of contact for our clients, understanding their needs, and ensuring seamless service delivery.

Key Responsibilities:
- Manage and nurture relationships with a portfolio of clients, serving as their primary point of contact.
- Understand client requirements and business objectives, translating them into actionable service plans.
- Proactively identify and address client concerns, issues, and escalations to ensure timely resolution and high satisfaction levels.
- Conduct regular client meetings and performance reviews to discuss service delivery, identify areas for improvement, and explore opportunities for upselling or cross-selling.
- Collaborate with internal teams (operations, quality assurance, IT) to ensure service level agreements (SLAs) are met and exceeded.
- Monitor client feedback and performance metrics, providing regular reports to management and clients.
- Develop and maintain a deep understanding of our services and industry best practices.
- Contribute to the continuous improvement of client servicing processes and strategies.