Recruiting for Customer Onboarding - Voice / Blended - Gaming Team

Role Summary:
We are seeking a dedicated and experienced Customer Onboarding Specialist with 3-4 years of experience to join our dynamic Gaming team in Delhi. The ideal candidate will be responsible for guiding new users through the onboarding process, ensuring a seamless and positive experience. This role involves both voice and blended communication channels, requiring strong interpersonal and technical skills.

Key Responsibilities:
- Guide new customers through the platform's features and functionalities via voice and other communication channels.
- Ensure a smooth and efficient onboarding process for all new users, addressing queries and concerns promptly.
- Develop and implement best practices for customer onboarding to improve user retention and satisfaction.
- Collaborate with product and marketing teams to gather feedback and contribute to service improvements.
- Troubleshoot and resolve technical or account-related issues during the onboarding phase.
- Maintain accurate records of customer interactions and onboarding progress.
- Proactively identify opportunities to enhance the customer journey and user engagement.