Recruiting for Customer Service - Leather Team

Role Summary:
We are looking for a motivated and detail-oriented Customer Service Executive with 0-1 years of experience to join our growing team in Chennai. This role is ideal for an M.Com graduate eager to apply their analytical and communication skills in a dynamic leather industry environment. You will be the primary point of contact for our customers, ensuring a positive and efficient experience.

Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately.
- Provide product information and assist customers with purchasing decisions.
- Resolve customer complaints and issues with empathy and efficiency, escalating when necessary.
- Maintain customer records and update account information.
- Collaborate with other departments to ensure customer satisfaction.
- Assist in preparing customer service reports and analyzing feedback.
- Learn and stay updated on company products and services.