Recruiting for Customer Success Associate - Education Team (2-3 Yrs)
EdugraphyJob Highlights
Required Skills
Job Description
Role Summary:
Edugraphy is seeking a proactive and customer-centric Customer Success Associate with 2-3 years of experience to join our growing team in Guwahati. The ideal candidate will have a B.Sc degree and a passion for education technology. You will be responsible for ensuring our clients achieve their desired outcomes while using Edugraphy's platform, fostering strong relationships, and driving user adoption.
Key Responsibilities:
Onboard new clients, guiding them through the setup and implementation of the Edugraphy platform.
Provide ongoing support and training to clients, addressing inquiries and resolving issues promptly.
Proactively engage with clients to understand their needs and ensure they are maximizing the value of our services.
Monitor client health and engagement, identifying at-risk accounts and developing retention strategies.
Gather client feedback and collaborate with product and sales teams to drive product improvements.
Develop and deliver regular check-ins, performance reviews, and success plans for key accounts.
Contribute to the creation of customer success resources, such as FAQs, tutorials, and best practice guides.
About Edugraphy
Edugraphy is an Indian ed-tech startup founded with the vision to revolutionize the way students learn and educators teach. Based in Guwahati, Assam, the company aims to bridge the gap between traditional education and modern learning methodologies. Edugraphy offers a comprehensive platform that integrates curriculum management, online learning tools, and performance analytics for schools and educational institutions.
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