We are seeking a motivated and detail-oriented Email Support professional to join our Banking team in Ludhiana. This entry-level role is perfect for recent B.Tech/B.E. graduates looking to kickstart their career in the financial services industry. You will be responsible for providing timely and accurate email support to our customers, ensuring a high level of satisfaction.

Key Responsibilities:

• Respond to customer inquiries via email promptly and professionally.
• Troubleshoot and resolve customer issues related to banking products and services.
• Escalate complex issues to the appropriate internal teams.
• Maintain accurate records of customer interactions and resolutions.
• Contribute to the development of knowledge base articles and FAQs.
• Adhere to company policies and procedures for customer service.