Recruiting for IT Support - Other - Consumer, Retail & Hospitality Team

We are seeking a motivated and detail-oriented IT Support professional with 0-2 years of experience to join our dynamic team at Zomato. This role is crucial for ensuring the smooth operation of our IT infrastructure, supporting our employees across various departments within the Consumer, Retail & Hospitality sector. The ideal candidate will possess a Bachelor of Science (B.Sc) degree and a foundational understanding of IT systems.

Key Responsibilities:

- Provide first-level technical support to end-users for hardware, software, and network issues via phone, email, or in-person.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Troubleshoot and resolve IT-related incidents and problems in a timely manner.
- Assist in managing user accounts, permissions, and access rights.
- Document technical procedures, solutions, and system configurations.
- Support the IT team in managing IT assets and inventory.
- Escalate complex issues to senior IT staff as needed.
- Participate in IT projects and initiatives as required.