Recruiting for Non Tech Support - Non Voice - Consumer, Retail & Hospitality Team

Role Summary:
We are looking for a dedicated and customer-focused Non Tech Support - Non Voice professional to join our Consumer, Retail & Hospitality team in Jaipur. This role is ideal for individuals with 1-3 years of experience who are looking to contribute to a leading retail organization. You will be responsible for providing excellent customer support through non-voice channels, ensuring customer satisfaction and efficient issue resolution.

Key Responsibilities:
- Respond to customer inquiries and resolve issues via email, chat, and other non-voice communication platforms.
- Document customer interactions, feedback, and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate departments or team leads for timely resolution.
- Provide accurate product and service information to customers.
- Maintain a high level of customer satisfaction by delivering prompt and effective support.
- Adhere to company policies and procedures while handling customer queries.
- Collaborate with team members to identify trends and suggest improvements in customer service processes.
- Assist in training new team members on support procedures and best practices.