Recruiting for Phone Banking Officer - Metals & Mining Team (1-3 Yrs)

Role Summary:
We are seeking a diligent and customer-focused Phone Banking Officer with 1-3 years of experience and a Diploma to join our Coimbatore branch. This role is crucial in managing customer interactions and providing efficient banking services within the Metals & Mining sector context, supporting our extensive operations.

Key Responsibilities:
- Handle inbound and outbound calls professionally, addressing customer inquiries and concerns related to banking services.
- Process customer requests, such as account opening, fund transfers, and loan applications, ensuring accuracy and adherence to company policies.
- Provide information on company products and services, including those relevant to the mining and metals industry (e.g., specialized accounts, financing options).
- Resolve customer complaints effectively and escalate complex issues to the appropriate department.
- Maintain accurate and detailed records of all customer interactions and transactions.
- Assist with administrative tasks as required, supporting the smooth operation of the banking division.
- Ensure compliance with all relevant banking regulations and internal procedures.