Recruiting for Solution Architect - BPO / Call Centre Team

Role Summary:
We are seeking a motivated and technically adept Solution Architect with 0-2 years of experience, holding an M.Tech degree, to join our dynamic BPO / Call Centre team in Vishakhapatnam. This role is crucial for designing and optimizing technology solutions that enhance our client service offerings and operational efficiency. You will work closely with business stakeholders and technical teams to translate requirements into robust and scalable architectural designs.

Key Responsibilities:
- Collaborate with business analysts and clients to understand their needs and translate them into technical requirements.
- Design and document high-level and low-level solution architectures for BPO and call center operations, focusing on areas like CRM integration, telephony systems, workforce management, and reporting.
- Evaluate and recommend appropriate technologies and platforms to meet business objectives.
- Develop proof-of-concepts and prototypes to validate architectural designs.
- Identify potential risks and challenges in solution design and propose mitigation strategies.
- Work with development and implementation teams to ensure the successful delivery of solutions.
- Contribute to the continuous improvement of architectural standards and best practices within the organization.
- Stay updated with emerging technologies and industry trends relevant to the BPO and call center domain.