Relationship Manager
Byju'sJob Highlights
Required Skills
Job Description
Role Summary:
As a Relationship Manager at BYJU'S, you will be responsible for nurturing and strengthening relationships with our students and their parents. You will act as a primary point of contact, ensuring customer satisfaction, addressing queries, and driving engagement with our learning programs. This role is crucial for customer retention and growth within the EdTech sector.
Key Responsibilities:
- • Build and maintain strong, long-lasting relationships with students and parents.
- • Understand customer needs and provide tailored solutions and support.
- • Address customer inquiries, concerns, and feedback promptly and effectively.
- • Proactively identify opportunities to enhance customer experience and program engagement.
- • Collaborate with sales and academic teams to ensure seamless customer journey.
- • Track customer interactions and provide regular reports on relationship status.
About Byju's
BYJU'S is India's largest EdTech company and the world's leading EdTech company, offering personalized learning programs for students in classes 1-12 and competitive exams. Founded in 2011 by Byju Raveendran, the company aims to make learning more engaging and effective through technology. BYJU'S offers a wide range of courses and has expanded its reach globally.
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