Reputation Risk Analyst

Role Summary: The Reputation Risk Analyst will be responsible for identifying, assessing, and mitigating potential reputational risks that could impact Paytm's brand image, customer trust, and business operations within the Indian financial services landscape. This role requires a proactive approach to monitoring public sentiment, news, social media, and regulatory developments to safeguard the company's reputation.

Key Responsibilities:
- Monitor and analyze media coverage, social media trends, and online sentiment related to Paytm and the broader fintech industry in India.
- Identify emerging reputational risks and threats, including those stemming from product issues, customer complaints, regulatory scrutiny, or competitive actions.
- Develop and implement strategies to mitigate identified reputational risks, working closely with internal stakeholders such as Legal, Compliance, Marketing, and Product teams.
- Prepare regular reports and presentations on reputational risk assessments and mitigation efforts for senior management.
- Develop and maintain crisis communication plans and protocols for potential reputation-damaging events.
- Conduct due diligence on third-party partners and vendors to assess potential reputational risks.
- Stay abreast of regulatory changes and industry best practices related to reputation management and corporate governance in India.
- Collaborate with the communications team to shape positive messaging and manage stakeholder perceptions.