Reservation Executive

Role Summary:
We are seeking a dedicated and organized Reservation Executive to manage and coordinate all aspects of client reservations and scheduling for our water treatment and waste management services. This role is crucial for ensuring efficient service delivery and client satisfaction.

Key Responsibilities:

• Manage incoming reservation requests via phone, email, and online portals.
• Schedule and confirm appointments for site surveys, service installations, and maintenance visits.
• Maintain an accurate and up-to-date reservation system and client database.
• Coordinate with field service teams and project managers to ensure optimal resource allocation.
• Handle client inquiries, provide information about services, and resolve any scheduling conflicts.
• Prepare and send confirmation emails and service reminders to clients.
• Assist in generating reports related to reservation volume, service bookings, and client feedback.
• Liaise with the sales and operations departments to ensure seamless service delivery.