Reservation Executive

Role Summary:
VerboLabs is seeking a proactive and detail-oriented Reservation Executive to manage and coordinate client bookings and service schedules. The ideal candidate will be responsible for ensuring smooth operations by effectively managing appointments, client communications, and resource allocation within our content development and language services division.

Key Responsibilities:
- Manage and process all incoming reservation requests via phone, email, and online platforms.
- Schedule appointments and allocate resources (translators, editors, project managers) efficiently.
- Communicate with clients to confirm bookings, provide service details, and address inquiries.
- Maintain accurate and up-to-date reservation records and client information in the CRM system.
- Coordinate with internal teams to ensure service delivery aligns with client expectations and schedules.
- Handle cancellations and rescheduling requests, minimizing disruption to operations.
- Prepare daily, weekly, and monthly reports on reservation status and client activity.
- Identify opportunities to upsell or cross-sell services to existing and potential clients.
- Resolve client issues and complaints promptly and professionally.