Retail Operations Manager | B.Pharma Professionals | Pune

We are seeking a motivated and detail-oriented Retail Operations Manager to oversee and optimize the operational efficiency of our retail-facing outlets and services within the Animation & VFX industry. This role is crucial for ensuring a seamless customer experience and effective management of resources. The ideal candidate will leverage their B.Pharma background to bring a unique analytical and process-driven approach to retail operations.

Key Responsibilities:
- Manage day-to-day operations of retail points, ensuring smooth functioning and adherence to company standards.
- Implement and refine operational procedures to enhance efficiency and customer satisfaction.
- Oversee inventory management, stock levels, and procurement processes.
- Develop and manage budgets for retail operations, tracking expenses and identifying cost-saving opportunities.
- Ensure compliance with all relevant health, safety, and regulatory guidelines.
- Train and manage retail staff, fostering a positive and productive work environment.
- Analyze sales data and operational metrics to identify trends and areas for improvement.
- Collaborate with marketing and sales teams to align operational strategies with business goals.
- Handle customer inquiries and resolve issues promptly and effectively.
- Maintain strong relationships with suppliers and vendors.