Retail Operations Manager - BPO / Call Centre (0-1 Yrs Exp)
Wipro BPOJob Highlights
Required Skills
Job Description
We are seeking a motivated and detail-oriented Retail Operations Manager to join our dynamic BPO / Call Centre team in Thiruvananthapuram. This entry-level position is ideal for recent postgraduate individuals eager to kickstart their career in operational management within a fast-paced environment. You will be responsible for assisting in the day-to-day management of retail operations, ensuring efficiency, and contributing to service delivery excellence.
Key Responsibilities:
- Support the team in managing daily operational activities of the call centre, focusing on retail client accounts.
- Assist in monitoring key performance indicators (KPIs) and generating reports on operational efficiency.
- Contribute to process improvement initiatives to enhance customer satisfaction and operational effectiveness.
- Liaise with internal departments to ensure seamless service delivery and problem resolution.
- Participate in training sessions and team meetings to stay updated on industry best practices and company policies.
- Assist in workforce management activities, such as scheduling and adherence monitoring.
- Handle escalated customer queries or operational issues as required.
About Wipro BPO
Wipro BPO, now part of Wipro Limited's Business Process Services (BPS) division, has a rich history of providing comprehensive business process outsourcing solutions to a global clientele. Established as a significant player in the IT and BPO landscape, Wipro BPS leverages cutting-edge technology and a vast talent pool to deliver operational excellence across various industries, including banking, financial services, insurance, healthcare, and retail. With a strong presence in India and across the globe, Wipro BPS is committed to driving digital transformation and enhancing customer experiences through its integrated service offerings.
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