Sales Operations / Enablement Specialist

Role Summary:
We are seeking a dynamic and detail-oriented Sales Operations / Enablement Specialist to join our growing team. This role will be instrumental in supporting our sales force by streamlining processes, providing critical data insights, and implementing tools and training to enhance sales productivity and effectiveness. You will work closely with sales leadership, marketing, and other internal teams to ensure seamless execution of sales strategies within the BPO/Call Centre industry.

Key Responsibilities:
- Develop and maintain sales dashboards and reports to track key performance indicators (KPIs) and provide actionable insights.
- Manage and optimize sales tools and technologies (e.g., CRM, sales enablement platforms).
- Support the sales team with training on new tools, processes, and product updates.
- Analyze sales performance data to identify trends, opportunities, and areas for improvement.
- Collaborate with marketing to ensure alignment on lead generation and sales campaigns.
- Assist in the development and execution of sales enablement materials and strategies.
- Streamline and document sales processes to improve efficiency and consistency.
- Support sales forecasting and pipeline management activities.
- Act as a liaison between sales and other departments to resolve operational issues.
- Conduct market research to inform sales strategies and identify competitive advantages.