Script Editor

Role Summary:
We are seeking an experienced Script Editor with a Diploma in a relevant field and 3-5 years of experience to join our dynamic team in Pune. The Script Editor will be responsible for reviewing, refining, and optimizing call scripts to ensure clarity, accuracy, and effectiveness in customer interactions. This role requires a keen eye for detail, strong communication skills, and a deep understanding of the BPO/call centre environment.

Key Responsibilities:
- Review and edit call scripts for grammar, spelling, punctuation, and style.
- Ensure scripts are clear, concise, and easy for agents to understand and deliver.
- Collaborate with subject matter experts, trainers, and operations teams to gather information and incorporate feedback.
- Adapt scripts to meet specific campaign objectives and target audience needs.
- Identify opportunities for script improvement to enhance customer experience and agent performance.
- Maintain a library of approved scripts and ensure version control.
- Conduct quality checks on script adherence and effectiveness.
- Train agents on new or updated scripts as needed.
- Stay updated with industry best practices in scriptwriting and call centre operations.