Seeking Bilingual / Multilingual Support - Non Voice (2-4 Yrs) for a Corporate

We are looking for a proactive and customer-focused Bilingual / Multilingual Support - Non Voice professional to join our team in Jaipur. In this role, you will provide essential support to our diverse customer base, ensuring efficient and accurate resolution of inquiries through various non-voice channels. This is an excellent opportunity for individuals with 2-4 years of experience who are passionate about customer service and possess strong language skills.

Key Responsibilities:

Respond to customer queries via email, chat, and social media in multiple languages, ensuring timely and accurate resolutions.

Translate and interpret information accurately between customers and internal teams.

Document all customer interactions, feedback, and issues in the CRM system.

Identify and escalate complex customer issues to the appropriate departments for resolution.

Maintain a high level of customer satisfaction by providing exceptional support and service.

Stay updated with company products, services, and policies to provide accurate information.

Collaborate with team members to share best practices and improve support processes.