Seeking Customer Success Manager (2-3 Yrs) for a MNC

Role Summary:
We are looking for a motivated and customer-focused Customer Success Manager with 2-3 years of experience and a B.Sc degree to join our team in Chandigarh. You will be instrumental in ensuring our BFSI clients derive maximum value from our banking solutions, fostering strong relationships, and driving customer retention. This role is critical to our ongoing success within the dynamic Indian financial market.

Key Responsibilities:
- Onboard new clients, guiding them through our banking platforms and services.
- Proactively engage with clients to understand their needs and business objectives.
- Develop and execute customer success plans to ensure clients achieve their desired outcomes.
- Monitor client health, identify at-risk accounts, and implement retention strategies.
- Act as a trusted advisor, providing product expertise and solutions to clients.
- Collaborate with sales, product, and support teams to deliver a seamless customer experience.
- Gather customer feedback and insights to inform product development and service improvements.
- Conduct regular business reviews with clients to showcase value and identify growth opportunities.
- Manage escalations and resolve customer issues effectively and efficiently.