Seeking Email Support (0-1 Yrs) for a MNC
JSW SteelJob Highlights
Required Skills
Job Description
Role Summary:
We are looking for a motivated and detail-oriented Email Support Executive to join our dynamic team. This entry-level position is ideal for recent graduates with a BBA/BBM degree looking to kickstart their career in the Iron & Steel industry. You will be responsible for managing and responding to customer inquiries via email, ensuring timely and accurate communication, and contributing to overall customer satisfaction.
Key Responsibilities:
- Respond promptly and professionally to all customer emails, addressing queries related to products, services, and general information.
- Accurately document customer interactions and feedback in the CRM system.
- Escalate complex issues to the appropriate departments or senior team members for resolution.
- Maintain a high level of product and service knowledge to effectively assist customers.
- Assist in drafting and sending out regular email communications to customers.
- Collaborate with internal teams to ensure a seamless customer experience.
- Adhere to company policies and procedures for email communication and data privacy.
- Continuously seek opportunities to improve email support processes and customer service standards.
About JSW Steel
JSW Steel is one of India's leading integrated steel manufacturers, part of the JSW Group, a conglomerate with interests in steel, mining, energy, infrastructure, cement, and paints. Founded in 1982, JSW Steel has grown to become a significant player in the global steel industry, with a strong focus on innovation, sustainability, and customer satisfaction. The company operates state-of-the-art manufacturing facilities across India and is committed to producing high-quality steel products for a diverse range of applications, including construction, automotive, and infrastructure projects.
You need to be logged in to report this post. Login