Seeking Head - Tech Support (1-3 Yrs) for a MNC

Role Summary: We are looking for an enthusiastic and technically adept Head - Tech Support with 1-3 years of experience to join our dynamic team at our Vadodara office. The ideal candidate will possess an M.Tech degree and a passion for ensuring seamless technological operations within the entertainment industry. This role involves leading and managing the technical support function, ensuring efficient resolution of all technical issues to maintain optimal performance of our systems and services.

Key Responsibilities:

Provide first-level technical support and troubleshooting for hardware, software, and network issues.

Escalate complex technical problems to senior support staff or relevant departments.

Maintain accurate records of support requests, troubleshooting steps, and resolutions.

Assist in the installation, configuration, and maintenance of IT hardware and software.

Develop and update technical documentation and knowledge base articles.

Collaborate with cross-functional teams to resolve technical issues impacting business operations.

Ensure timely and effective resolution of user issues, aiming for high customer satisfaction.