Seeking QA Team Manager (2-4 Yrs) for a MNC

Role Summary:
We are looking for a motivated and detail-oriented QA Team Manager with 2-4 years of experience to join our dynamic team in Kochi. The ideal candidate will be responsible for overseeing the Quality Assurance operations, ensuring the delivery of high-quality services within our BPO/Call Centre environment. This role requires a strong understanding of quality control processes and the ability to lead a team effectively. A Bachelor of Business Administration (BBA) or Bachelor of Business Management (BBM) degree is required.

Key Responsibilities:
- Develop and implement QA strategies and procedures to ensure service quality and compliance.
- Lead, train, and mentor a team of QA analysts to achieve performance targets.
- Monitor and analyze call quality, customer interactions, and operational data.
- Identify areas for improvement and implement corrective actions.
- Collaborate with other departments to address quality issues and enhance customer experience.
- Prepare and present quality reports to senior management.
- Ensure adherence to company policies and industry regulations.
- Conduct regular performance reviews and provide constructive feedback to team members.