Seeking Service Manager (2-4 Yrs) for a MNC

Role Summary:
We are looking for a motivated and experienced Service Manager with 2-4 years of experience and an MBA/PGDM to oversee and improve our service operations in Kolkata. The ideal candidate will be responsible for ensuring customer satisfaction, optimizing operational efficiency, and managing a team to deliver exceptional logistics services.

Key Responsibilities:
- Manage day-to-day operations of the service center, ensuring smooth and efficient workflow.
- Implement and monitor service quality standards to meet and exceed customer expectations.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Train, mentor, and manage a team of service associates to achieve performance goals.
- Handle customer escalations and resolve service-related issues promptly and effectively.
- Collaborate with cross-functional teams to ensure seamless service delivery across the logistics network.
- Develop and implement strategies to enhance customer loyalty and retention.
- Ensure compliance with all company policies and safety regulations.