Senior Advisor, Business Transformation

Role Summary:
We are seeking an experienced Senior Advisor to join our Business Transformation team. The ideal candidate will leverage their deep understanding of the BPO and Call Centre industry to guide clients in optimizing their operations, enhancing customer experience, and driving strategic growth. You will be instrumental in identifying opportunities for process improvement, technology adoption, and service innovation.

Key Responsibilities:

• Conduct comprehensive assessments of client's current BPO/Call Centre operations, identifying areas for improvement and strategic alignment.
• Develop and present strategic recommendations for operational efficiency, cost reduction, and service quality enhancement.
• Advise on the implementation of new technologies, digital transformation initiatives, and best practices in customer experience management.
• Collaborate with cross-functional teams, including operations, IT, and client stakeholders, to ensure successful project execution.
• Facilitate workshops and training sessions to drive change management and adoption of new processes.
• Stay abreast of industry trends, emerging technologies, and regulatory changes impacting the BPO sector.