Service Delivery Associate

We are seeking a motivated and detail-oriented Service Delivery Associate to join our dynamic team. The Service Delivery Associate will play a crucial role in ensuring the seamless execution of services for our clients in the pharmaceutical and life sciences sector. This role involves coordinating project activities, managing client communications, tracking service metrics, and supporting the overall service delivery process. The ideal candidate will have a strong understanding of project management principles and a passion for the life sciences industry.

Responsibilities:

• Coordinate project timelines, resources, and deliverables for service engagements.
• Serve as a primary point of contact for client inquiries and provide timely updates.
• Monitor and report on key performance indicators (KPIs) for service delivery.
• Assist in the preparation of service reports, presentations, and documentation.
• Identify and escalate potential risks or issues to management.
• Collaborate with cross-functional teams to ensure client satisfaction.

Qualifications:

• Bachelor's degree in Business, Life Sciences, or a related field.
• 1-2 years of experience in a client-facing or project coordination role.
• Familiarity with the pharmaceutical or life sciences industry is a plus.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage multiple tasks and prioritize effectively.