Service Delivery Associate
Quess Corp LimitedJob Highlights
Required Skills
Job Description
Role Summary: The Service Delivery Associate will be responsible for supporting the efficient and effective delivery of facility management services to clients. This role involves coordinating with various teams, managing service requests, and ensuring client satisfaction.
Key Responsibilities:
- Manage and track incoming service requests and work orders.
- Coordinate with technical teams and vendors to ensure timely resolution of issues.
- Maintain accurate records of all service activities and client interactions.
- Assist in the preparation of service reports and performance metrics.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Communicate effectively with clients to provide updates and gather feedback.
- Support the Service Delivery Manager in daily operations.
About Quess Corp Limited
Quess Corp Limited is a leading integrated business services provider in India. Established in 2007, Quess has grown to become one of the largest employers in the country, offering a wide range of services across staffing, facilities management, and IT services. They cater to a diverse clientele, including Fortune 500 companies, and are committed to delivering operational excellence and value to their partners.
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