Service Delivery Leader

Role Summary:
We are seeking an experienced and dynamic Service Delivery Leader to oversee and manage the delivery of IT services and solutions within our organization. The ideal candidate will be responsible for ensuring the efficient, reliable, and cost-effective operation of IT services, aligning with business objectives and stakeholder expectations in the Iron & Steel sector.

Key Responsibilities:
- Develop and implement service delivery strategies and operational plans.
- Manage and lead a team of IT professionals, fostering a high-performance culture.
- Oversee incident, problem, and change management processes to minimize service disruptions.
- Ensure service level agreements (SLAs) are met and continuously improved.
- Manage vendor relationships and performance for outsourced IT services.
- Drive continuous improvement initiatives to enhance service quality and efficiency.
- Develop and manage the IT service delivery budget.
- Act as a key point of contact for stakeholders, addressing concerns and ensuring satisfaction.
- Implement and maintain IT service management (ITSM) frameworks (e.g., ITIL).
- Monitor service performance, identify trends, and implement corrective actions.