Service Delivery Manager - Telecom / ISP (2-3 Yrs Exp)

Role Summary:
We are seeking a motivated and detail-oriented Service Delivery Manager with 2-3 years of experience to join our growing team in Jaipur. This role is crucial for ensuring the timely and successful delivery of telecom and ISP services to our clients, maintaining high levels of customer satisfaction, and optimizing service operations. The ideal candidate will possess a BBA/BBM degree and a foundational understanding of service delivery principles within the telecom sector.

Key Responsibilities:
- Oversee the end-to-end delivery of telecom and ISP services, ensuring adherence to service level agreements (SLAs).
- Coordinate with cross-functional teams (technical support, network operations, sales, customer service) to ensure seamless service provisioning and resolution of issues.
- Monitor service performance, identify potential issues, and proactively implement solutions to prevent disruptions.
- Manage customer escalations and ensure timely and effective resolution of complaints.
- Develop and maintain service delivery documentation, including process flows and best practices.
- Track key performance indicators (KPIs) related to service delivery and provide regular reports to management.
- Identify opportunities for service improvement and process optimization.
- Ensure compliance with company policies and industry regulations.