Service Engineer | BBA/BBM Professionals | 0-2 Yrs | Surat

Role Summary:
We are seeking a motivated and detail-oriented Service Engineer with a BBA/BBM qualification and 0-2 years of experience to join our team in Surat. This role is crucial for providing post-sales technical support, ensuring customer satisfaction, and maintaining the operational efficiency of our industrial equipment. The ideal candidate will leverage their business acumen and analytical skills to understand customer needs and contribute to our service excellence.

Key Responsibilities:

* Assist in the installation, commissioning, and maintenance of industrial equipment at customer sites.
* Diagnose and troubleshoot technical issues reported by customers, providing timely and effective solutions.
* Prepare service reports, including details of work performed, parts used, and recommendations.
* Maintain accurate records of service activities, equipment history, and customer interactions.
* Collaborate with sales and technical teams to ensure seamless customer support.
* Provide basic training and guidance to customers on equipment operation and maintenance.
* Manage spare parts inventory and ensure availability for service requirements.
* Adhere to all company safety policies and procedures during field service operations.
* Contribute to continuous improvement initiatives within the service department.