Service Engineer Careers in Lucknow (3-4 Yrs)

We are seeking a dedicated and skilled Service Engineer with 3-4 years of experience to join our team in Lucknow. The ideal candidate will possess a Master of Arts (M.A.) degree and a passion for delivering exceptional technical support and customer service within the television and audio-visual industry. This role involves diagnosing, troubleshooting, and repairing a variety of Sony products, ensuring customer satisfaction and upholding our brand's reputation for quality and reliability.

Key Responsibilities:
- Perform on-site and in-house repairs and maintenance for Sony televisions, audio systems, and related electronic devices.
- Diagnose complex technical issues using advanced diagnostic tools and techniques.
- Provide clear and concise technical explanations to customers regarding repairs, product functionality, and maintenance.
- Maintain accurate records of service calls, repairs performed, and parts used.
- Collaborate with the technical support team to resolve escalated customer issues.
- Ensure adherence to all safety protocols and company service guidelines.
- Stay updated with the latest product knowledge and service bulletins from Sony.
- Contribute to team efforts by sharing knowledge and assisting colleagues.