Service Head

Role Summary: The Service Head will be responsible for overseeing and managing all aspects of customer service and facility management operations within our real estate projects across India. This role requires a strategic leader who can drive service excellence, enhance customer satisfaction, and ensure efficient operations.

Key Responsibilities:

Develop and implement comprehensive service strategies to meet and exceed customer expectations.

Lead and mentor a team of facility managers, customer service representatives, and support staff.

Manage budgets, operational costs, and resource allocation for service departments.

Ensure adherence to quality standards, safety regulations, and company policies.

Implement and optimize facility management processes, including maintenance, security, and housekeeping.

Handle customer grievances and escalations, ensuring timely and satisfactory resolution.

Collaborate with other departments, such as sales, marketing, and construction, to ensure seamless project delivery and customer experience.

Identify opportunities for service improvement and implement best practices.

Monitor key performance indicators (KPIs) and generate reports on service performance.